It’s a simple guarantee based upon the fact that your satisfaction is our goal. If you are not satisfied with any service that we perform, PLEASE let us know. We will be back to address the issue and provide all available solutions to the issue within 24 hours*.
*Excluding Weekends; yet we do guarantee our commercial snow removal customers immediate service within a reasonable time frame.
Penton Enterprises warrants that brick paving or retaining wall material used in this contract will be free from defects and the installation will be functional for a period of two (2) years from the date of completion of the Contract, provided the installation was used as was intended when the Contract was designed, and was not misused. Any repairs made to any installation by any party other than Penton Enterprises voids any warranties offered by Penton Enterprises. No warranty will be issued if payment is not received within 14 days of completion.
Penton Enterprises will offer one-time only replacement of any tree, shrub, or evergreen that has died within one (1) year from the date of installation, and a one-time only replacement of any perennial that has died within 90 days from the date of installation, provided the plant has been cared for as instructed and not misused. This warranty does not cover sod, seed, annuals, wildflowers, seeds, bulbs, existing transplanted plants, non-winter hardy plants, plants killed by lack of water, excessive water, animals, rodents, insects, mechanical damage, neglect, natural disasters, winter desiccation of evergreens, winter kill, or other reasons for which Penton Enterprises has no control. Any repairs made to any installation by any party other than Penton Enterprises voids any warranty. No warranty will be issued if payment is not received within 14 days of completion. Keep in mind that whatever the issue is, that we are very reasonable people, and please don’t hesitate letting us know your concerns.